Does the bag ban apply at Victoria?
No, our concerts are currently not affected by the bag ban. Should the situation change, all ticket buyers will be informed.
Are there any seats available?
Pre-sales stop 2 hours before the event begins. Any unsold seats during pre-sale will be available at the door. You can check seat availability on the program page.
Show your ticket
Please note that we have numbered seating for both tables and the balcony, except for salon tickets during standing concerts. After you present your ticket to the staff, we will guide you to your seat. Please wait at the door for assistance. Note that if you do not book all the seats at a table, you may share the table with another party.
Do I need to print my ticket?
No. When you visit us, it's enough to show the ticket as a PDF on your smartphone. Please help the environment by avoiding unnecessary waste!
I can't find my ticket! What should I do?
If you purchased your ticket online, you can retrieve it by logging into kulturcentralen.nu using the same email address you used at the time of purchase. If you still cannot find your ticket or have other questions about your purchase, contact Kulturcentralen at 040-10 30 20 or via email at info@kulturcentralen.nu, and they will assist you.
Accessibility
For wheelchair-accessible seating, please email: info@victoria.se..
We are part of Malmönyckeln.
Child, student or senior?
At evening events, admission is free for small children who can sit on an adult’s lap. Children under 18 pay the student price. We offer discounted rates for students and seniors at nearly all events. See individual event prices on our website. Student discounts apply when a valid student ID is presented. The senior discount applies to those aged 65 or over, or upon presentation of a pension certificate.
Means of payment
We accept all major cards, cash, and Swish.
Foreign/non-European card?
If you are having trouble paying with a foreign/non-European card, please contact us at info@victoria.se, and we will do our best to assist you.
Gift certificate
Looking for a gift for any occasion? At Kulturcentralen, which handles our ticket sales, you can purchase gift certificates. These are valid for all events sold through Kulturcentralen. You can choose any amount, and the certificate is valid for one year from the purchase date. It will be emailed to you as a PDF, which you can print yourself. For a physical gift card, please visit Kulturcentralen’s ticket office at Södra Förstadsgatan 18, Malmö. Click here to buy.
Please note that Kulturcentralen gift cards cannot be used as payment on-site at Victoriateatern. They are only valid for purchasing tickets through Kulturcentralen.
I have been prevented to go to the show / The show is fully booked, where can i find tickets?
Our tickets are not personal, so if you can’t use your ticket, you are allowed to resell it. We recommend Ticketswap for reselling tickets. There, you can easily find all our events and upload your ticket at the same, lower, or higher price than you purchased it for. Please be aware of fraud risks when reselling tickets. By using Ticketswap, the risk of fraud is reduced, as they verify both buyers and sellers.
Please note that neither Kulturcentralen nor Victoria Theater is responsible for tickets purchased from third parties or organizations other than Kulturcentralen.
Ticket conditions, canceled performances and refunds
A booking can be canceled until payment* has been made. The rules on the right of withdrawal under the Distance Selling Act do not apply to the purchase of event tickets. Once payment has been made, you as a customer are bound by your purchase.
Purchased tickets are non-refundable, except in the case that the performance/concert is canceled or rescheduled. See information about secondary sales through Ticketswap under the next heading.
In the event of a canceled/rescheduled performance: The customer must, no later than one (1) month from the event date or the date the event was supposed to take place, notify Kulturcentralen of their claim for a refund unless otherwise stated. If this does not happen, the customer is not entitled to a refund. The customer is responsible for checking whether the performance/concert is canceled or rescheduled, although we will of course do everything we can to communicate this. In the event of a cancellation or rescheduling, the customer should immediately contact Kulturcentralen.
*Note! When paying by invoice, the time of purchase is considered as the payment date, not the due date.
Here you can read Kulturcentralens complete personal data policy and conditions for ticket purchases (Swedish)
